At Lullfy.shop, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may request a return or refund in accordance with the following policy.

I. Return Request Period

You may submit a return request within 30 days of receiving your items.

Orders submitted beyond this return period may not be accepted.

II. Return Conditions

To ensure a smooth return process, items must meet the following conditions:

Items must be unworn, unwashed, and unused.
Items must remain in their original condition, free from stains or odors.
Original tags and packaging must be intact.
Items must not show signs of artificial damage (damage caused by the user).

If an item does not meet the above conditions, we may decline the refund request.

III. Non-Returnable Items/Situations

The following situations may not qualify for a return:

Items showing obvious signs of use or artificial damage.
Items stained or worn due to personal reasons.
Requests submitted after the return period has expired.

IV. Return Process

Contact Customer Service.
Provide your Order Number and the reason for the return.
Ship the item back after receiving return instructions.
We will process your refund once we have received and inspected the returned item.
Return Address: 1004 ROCK ROSE LN, LOMPOC, CA 93436
Please do not return items without prior confirmation from us.

V. Refund Details

Refunds will be processed once the returned item has passed inspection.
Refunds will be issued to your original payment method.
The actual time it takes for the funds to appear in your account depends on your bank or payment provider; typically, this takes 5–7 business days.

VI. Shipping Costs

Return shipping costs for items with quality defects or items shipped in error will be covered by us.
Return shipping costs for items returned due to sizing issues or personal reasons must be covered by the customer.

VII. Damaged Items or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of receipt and include accompanying photos. We will resolve the issue for you as quickly as possible.